Team leadership
Managing a 30-person sales team: daily briefings, target setting, KPI tracking and performance feedback.
Curriculum Vitae · Sofia, Bulgaria
Gabriela
Petrova
Sales, team leadership and client advisory professional with seven years of experience across hearing care, B2C sales and pharmaceutical logistics.
Profile
Hearing Care & Sales Specialist at Ototon and internationally certified Hearing Care Professional (SIHA).
Previously Team Leader of a 30-person outbound sales team at Concord Sale.
Experienced in consultative selling, objection handling and presenting specialised medical information
in clear terms. Strong in goal setting, performance tracking, training and mentoring, with a track record
of building long-term client relationships.
- 7+
- Years of experience
- 30
- Team members led
- 3
- Languages
- 4
- Certifications
Core competencies
Consultative sales
Needs analysis, product demonstration, objection handling and closing across multiple channels.
Client advisory
Presenting specialised medical information clearly; motivational interviewing and active listening.
Training & mentoring
Designing onboarding and advanced training; mentoring trainees through practical placements.
Experience
-
Mar 2024 — Present
Hearing Care & Sales Specialist
Ototon EOOD · Sofia
- Consultative sales of hearing solutions against commercial targets, including product demonstration and objection handling.
- Presenting specialised medical information in clear, accessible terms; motivational interviewing and active listening.
- Mentoring trainees during their practical placement; managing client data in specialised fitting software.
-
Jul 2023 — Mar 2024
Team Leader
Concord Sale · Sofia
- Managed and developed a team of 30 outbound sales operators.
- Set targets, ran daily team meetings and tracked results across multiple sales campaigns.
- Evaluated calls and gave feedback; delivered onboarding and advanced training; optimised sales scripts and objection-handling approaches.
-
Dec 2022 — Jul 2023
Call Centre Operator
Concord Sale · Sofia
- Outbound cold calling across multiple sales campaigns; needs identification and lead qualification.
- Arranged meetings between qualified leads and field sales representatives.
- Voice recording of informational and automated telephone messages.
-
May 2021 — Dec 2022
Warehouse Operative
Sting AD · Sofia · Pharmaceuticals
- Receiving, sorting and order picking of pharmaceutical products and medical devices.
- Verification of items, quantities, batch numbers and expiry dates.
- Dispatch preparation to quality and storage standards, using warehouse software and scanners.
-
Aug 2019 — May 2021
Sales Consultant & Promoter
START 1-2017 EOOD · Sofia
- Product demonstrations and sampling to generate customer interest.
- Individual consultation based on customer preferences; cross-selling of complementary products.
- Cash register operation, deliveries and stock management.
Education
-
Oct 2019 — Present
Biology and English, Bachelor's
Sofia University "St. Kliment Ohridski"
-
2007 — 2019
Secondary Education, Foreign Languages
"Tsar Simeon Veliki" Secondary School · Intensive German and English
Certifications
- Hearing Care ProfessionalSwiss International Hearing Academy (SIHA) · International certificate
- International Summer Academy 2026Academy of Hearing Acoustics (AFH) / Campus Hearing Acoustics
- Professional CoachingIntunity Coaches
- Communication SkillsTraining with Peter Felsmann
Languages
- BulgarianNative
- EnglishProficient
- GermanIntermediate
Skills
Leadership
Sales & Clients
Tools & Other
Contact
Available for professional enquiries.